Collections Specialist

Meet Unit4. With over 40 years of heritage, we’re an agile, fast growing, Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations.

With our innovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work.

At the heart of what we do lies a simple yet profound purpose: Improve how people work by focusing on what truly matters. — A powerful statement that enables different priorities for different people.

We’re shaping how work should feel, and we empower our people by providing them with the right tools to achieve the autonomy they need - it's what makes us unique.

We are seeking a Collections Specialist to join our Finance team in Lisbon, Portugal. In this permanent position, you will be responsible for managing outstanding accounts and pursuing payment recovery through professional and persistent communication.

The successful candidate will play a crucial role in maintaining our organisation's cash flow and ensuring timely collection of receivables. This role requires a detail-oriented professional with strong organisational skills and the ability to navigate complex payment situations with professionalism and efficiency.

• Monitor and analyse outstanding accounts to identify overdue payments and collection opportunities;
• Contact clients via telephone, email, and written correspondence to pursue payment of outstanding debts;
• Negotiate payment arrangements and settlement terms with clients to facilitate debt recovery;
• Maintain accurate and detailed records of all collection activities, payment agreements, and client interactions within the collections management system;
• Process payments received and reconcile accounts to ensure proper credit application;
• Investigate payment discrepancies and resolve disputes with clients and internal departments;
• Prepare regular collection reports and provide analysis on collection performance and trends;
• Follow up on promised payments and escalate non-compliant accounts as necessary;
• Ensure compliance with relevant regulations and company policies throughout the collections process;
• Collaborate with the Accounts Receivable team to optimise collection strategies and improve recovery rates.