Senior Performance & Optimisation Consultant

Meet Unit4. With over 40 years of heritage, we’re an agile, fast growing, Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations.

With our innovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work.

At the heart of what we do lies a simple yet profound purpose: Improve how people work by focusing on what truly matters. — A powerful statement that enables different priorities for different people.

We’re shaping how work should feel, and we empower our people by providing them with the right tools to achieve the autonomy they need - it's what makes us unique.

Job Purpose

As our Senior Performance & Optimisation Consultant, you'll proactively help customers improve business performance, adoption and value realisation across their full journey with U4F by Coda.

Working pre and post go live, you'll spot performance risks and optimisation opportunities early, combining SaaS expertise, process thinking, data insight and hands on AI experience to help customers get more value from Unit4.

You'll work alongside a Support Specialist and a Database Administrator, giving customers a proactive performance and optimisation capability.

Accountabilities & Responsibilities

• Run proactive performance reviews and customer health checks across implementation, transition and live service.
• Assess pre go live readiness across business process, adoption, data and productivity.
• Spot performance risks and improvement opportunities before they become escalations.
• Set baselines and success criteria tied to adoption and value realisation goals.
• Analyse post go live adoption and process data to recommend clear, actionable improvements.
• Advise customers on practical ways to use AI to automate work and boost productivity.
• Partner with Customer Success, Consulting, Support, Managed Services and Product to drive measurable outcomes.
• Build repeatable playbooks and templates, and track the impact of your work.