Head of User Experience & Product Operations

We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for. Read more on our website about how we transform work and how people feel about it, so our customers and their people can thrive.

We are seeking a strategic and systems-oriented Head of User Experience & Product Operations to lead the integration of user-centered design and data-driven decision-making into our product development lifecycle. This is a unique opportunity for a product-savvy UX leader to step into a broader leadership role, shaping how we discover, build, and scale products across our organization. 

You will be responsible for embedding user research, discovery practices, and operational excellence into the core of our product management culture—ensuring that every product decision is informed by real user needs and measurable outcomes.  You will also implement, measure and improve on best practices in data driven product processes from roadmapping to launch, ensuring smooth, predictable and quality execution, stakeholder alignment and successful product and market launches. 

You will also manage the leaders of the user experience function, guiding our research and design strategy; ensuring a successful transition into the next generation of user experiences that seamlessly integrate into our user’s digital lives. 

We're looking for a transformational leader who leads with authenticity, embraces constructive conflict, and consistently delivers sustainable value. The ideal candidate is someone who thrives in collaboration, always putting the customer experience at the center of decision-making. You are not only committed to driving and delivering on change, but you also hold yourself and others accountable to the highest standards. Most importantly, you know how to cultivate an environment where people feel empowered to succeed and grow. If you're ready to make a meaningful impact and help shape our future, we’d love to hear from you. 

Key Responsibilities 

User Experience & Research  

• Lead the integration of user research, usability testing, and discovery practices into product planning and execution. 
• Define the next generation of a design system that transforms where and how decisions are made, deep work is done and casual transactions are made nearly transparent. 
• Champion a customer-first mindset across design teams, ensuring that user work environment, goals, needs and priorities and mindfully  
• Build scalable systems for continuous discovery, including customer interviews, journey mapping, and feedback loops. 
• Champion design thinking and human-centered design practices across the organization. 

Product Operations & Enablement 

• Establish and optimize product operations frameworks to support planning, prioritization, and performance tracking. 
• Develop and maintain standardized processes for roadmapping, OKRs, release readiness, and cross-functional collaboration. 
• Partner with Product, Design, Engineering, and Data teams to ensure operational alignment and executional clarity. 

 Data-Driven Product Culture 

• Define and implement metrics frameworks to measure product success, user engagement, and team performance. 
• Ensure product teams have access to the right data, tools, and insights to make informed decisions. 
• Collaborate with analytics and data science teams to embed quantitative insights into product discovery and iteration. 

Team Leadership & Development 

• Lead and grow a team of UX researchers, designers, and product operations professionals. 
• Mentor team members and product operations managers on best practices in discovery, experimentation, user-centered design and product launch processes throughout the SDLC process. 

• Experience in UX leadership covering both design and user research domains 
• Proven success integrating user research and design thinking into agile product development. 
• Strong understanding of product operations, including planning, metrics, and process optimization. 
• Experience working in data-rich environments and using analytics to drive product decisions. 
• Excellent communication, facilitation, and cross-functional collaboration skills. 

Desirable: 

• Background in enterprise SaaS or platforms with complex user journeys. 
• Familiarity with tools like Productboard, Pendo, Figma, Dovetail, or similar. 
• Experience working with AI-powered products or platforms. 

Join Unit4 and be part of one of the most exciting journeys in the cloud ERP software space. We’re a fast-paced, high-growth, people-centric company, delivering enterprise software for a great people experience, and offering our own people a host of benefits and development opportunities.

Grow with us

At Unit4, we offer:

• a culture built on trust - giving you the freedom and autonomy to be successful,
• Balance - with our uncapped time off policy, remote working opportunities, and Global Wellbeing Days when the whole company can switch off and prioritize well-being,
• talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry,
• a commitment to sustainability - with initiatives such as our Act4Good program, a way for everyone at Unit4 to come together and engage in actions that benefit society and the planet,
• a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all and include Women at Unit4, Pride at Unit4, Mental Health and Access at Unit4, and People of Color at Unit4.

Our commitment to you

Unit4 is committed to ensuring equal opportunity for everyone - together, we continue to build an inclusive culture that encourages and celebrates the diversity of our employees. We consider all candidates on their ability to do the job required and welcome the unique contributions each individual can bring to Unit4. We know that diversity of race, ethnicity, gender, sexual orientation, gender identity or expression, age, educational background, national origin, religion, and physical ability brings fresh perspectives, ideas, and solutions to our company. This is the essence of our culture. We also welcome and encourage people who are pregnant and/or parents-to-be to apply. That’s why we make our hiring decisions solely based on skills, qualifications, and our current business needs.