Success Engineering - Communities of Practice

We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.

Read more on our website about how we transform work and how people feel about it, so our customers and their people can thrive.

A "community of practice" (CoP) is a group of individuals within an organisation who share a common interest or expertise in a particular field or practice area. Members of a CoP collaborate to share knowledge, insights, and best practices with each other, and work together to improve their skills and capabilities. As the CoP Lead, you will identify appropriate CoP’s across Unit4 and facilitate a regular cadence, leveraging data to drive the discussion and ensuring that the collective expertise of these groups actively improves our customer offerings.

Typical responsibilities of the CoP Lead in the Success Engineering team will include setting the Vision and Goals of the Communities of Practice, facilitating the Communities approach to enable achievement of them and reporting on progress against defined metrics to ensure visibility of impact across the stakeholder group. You will build strong relationships with the stakeholders, promoting the objectives of CoP and ensuring organisational support by providing a mechanic through which they can enable teams and build capacity and knowledge.

Applying robust Knowledge management principles, you will ensure that our knowledge and best practice assets are kept current, organised, and accessible, making sure that our users are aware of and trained in the use of the collateral, engaging the organisation in its development and maintenance so that feedback is recognised and incorporated to drive continual improvement.

You will demonstrate strong communication and organisational skills, a collaborative mindset, coupled with analytical skills to identify trends, patterns and insights, with a continuous improvement focus to improve our knowledge management processes and more importantly, the ability to drive adoption of the material.
A background in knowledge management or product documentation management would be beneficial with knowledge of best practices and technologies to enable effective knowledge sharing. Demonstrable experience of building knowledge within a Customer Success environment is preferable and experience working alongside a dedicated Education function would be beneficial.
 

Join Unit4 and you’ll be part of one of the most exciting journeys in the cloud software space today. We’re a fast-paced and high-growth people-centric cloud player offering a host of benefits & development opportunities for individuals serious about their career

• A culture built on trust. That’s why we offer our people an uncapped time off policy and remote working opportunities. We focus on results, not how many days you work or where that work takes place
• Work, learn & be inspired by some of the best talents in the software space
• Whole host of great benefits & perks
• Talent program for high performers. Each year we provide a platform for high-potential talent to accelerate their careers!
• Committed to corporate social responsibility with our Act4Good initiative, our global movement to do good, and a way for everyone at Unit4 to come together and engage in actions that benefit society
• Diversity4U. Helping our people thrive starts with a safe and inclusive work environment. We launched our Diversity4U program that builds on our “be genuine” value