Company Description
We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.
Read more on our website about how we transform work and how people feel about it, so our customers and their people can thrive.
Job Description
The PMO Success Engineering is responsible for overseeing the planning, scheduling, and coordination of Customer Success Product releases. They work closely with cross-functional teams including Customer Success Management, Professional Services, Support, Sales, Software Development, Testing, and Operations to ensure timely and successful delivery of Customer Success products.
Typical responsibilities of the PMO in the Success Engineering team will include identification and onboarding our rotational cohort of field resources each quarter, based on the requirements of the roadmap, planning the release calendar, and ensuring the team tracks to the timeline agreed using Azure Dev Ops. Communicating progress and ensuring collaboration across the Unit4 ecosystem through the identification and measurement of Key Performance Indicators will be key to the success of each rotation, allowing risks to be identified, tracked and managed, quality maintained and opportunities for continuous improvement incorporated into our processes.
Qualifications
Strong communication, planning and negotiation skills will be key to ensuring success in this role as well as a strong understanding of project management and business analysis disciplines as they relate to product management or Customer Success. Ideally you’ll have 5-7 years’ experience in a Customer Success environment, preferably with demonstrable project management capability.
Additional Information
Join Unit4 and you’ll be part of one of the most exciting journeys in the cloud software space today. We’re a fast-paced and high-growth people-centric cloud player offering a host of benefits & development opportunities for individuals serious about their career
- A culture built on trust. That’s why we offer our people an uncapped time off policy and remote working opportunities. We focus on results, not how many days you work or where that work takes place
- Work, learn & be inspired by some of the best talents in the software space
- Whole host of great benefits & perks
- Talent program for high performers. Each year we provide a platform for high-potential talent to accelerate their careers!
- Committed to corporate social responsibility with our Act4Good initiative, our global movement to do good, and a way for everyone at Unit4 to come together and engage in actions that benefit society
- Diversity4U. Helping our people thrive starts with a safe and inclusive work environment. We launched our Diversity4U program that builds on our “be genuine” value
Job Location
Our commitment to you
Unit4 is committed to ensuring equal opportunity for everyone. Together, we continue to build an inclusive culture that encourages and celebrates the diversity of our employees, where they all are seen as a real value to the company. We guarantee a fair consideration for employment, without discrimination. Thats why we make our hiring decisions solid based on merit, qualifications and current business needs. We invite you to be a part of this diversity and join our community!