Company Description
We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.
Read more on our website about how we transform work and how people feel about it, so our customers and their people can thrive.
Job Description
The Portfolio Manager is accountable for the creation and maintenance of the Unit4 customer success subscription offering “Success4U 2.0”. Working closely with cross-functional teams including Customer Success Management, Professional Services, Support, Sales, Software Development, Testing, and Operations you will ensure that there are comprehensive Success Journey approaches to support the industry models and supported by relevant Success Catalogue and knowledge base collateral. Working with the Success Engineering PMO and Communities of Practice Lead, you will ensure that the required product offerings are scheduled in the development roadmap and communicated across the execution functions.
Typical responsibilities of the Portfolio Manager in the Success Engineering team will include identifying opportunities to grow our portfolio from analyst interactions, customer and field feedback and your own analysis of market trends. Maintaining the go-to-market approach for these offerings and working with the Communities of Practice team, you will develop and implement strategies to help customers achieve their goals and maximize their return on investment by leveraging all aspects of Unit4 Customer Success offerings.
Driving adoption of our offerings will be a key accountability and you'll be responsible for defining and monitoring subscription metrics, such as customer satisfaction, churn rate, and retention rate, to ensure that our product offerings are meeting customer needs using this data to provide insights and recommendations to senior leadership as well as driving a programme of continuous improvement across our portfolio.
Qualifications
A customer focus, understanding the needs of the customer and how Customer Success drives product adoption and value realisation is critical to our success, supported by strong communication skills enabling you to articulate our product's value proposition, build relationships with customers (internal and external), and address their concerns and questions.
A strategic thinker, you will plan and optimise our product offerings for our customers' needs. You should be able to identify and prioritise opportunities to drive customer success and revenue growth using data analysis skills to derive insights and adjust our approach accordingly.
You will have experience in a Customer Success environment with strong demonstrable project management skills and a desire to continually learn to drive continuous improvement programmes with measurable impact.
Additional Information
Join Unit4 and you’ll be part of one of the most exciting journeys in the cloud software space today. We’re a fast-paced and high-growth people-centric cloud player offering a host of benefits & development opportunities for individuals serious about their career
- A culture built on trust. That’s why we offer our people an uncapped time off policy and remote working opportunities. We focus on results, not how many days you work or where that work takes place
- Work, learn & be inspired by some of the best talents in the software space
- Whole host of great benefits & perks
- Talent program for high performers. Each year we provide a platform for high-potential talent to accelerate their careers!
- Committed to corporate social responsibility with our Act4Good initiative, our global movement to do good, and a way for everyone at Unit4 to come together and engage in actions that benefit society
- Diversity4U. Helping our people thrive starts with a safe and inclusive work environment. We launched our Diversity4U program that builds on our “be genuine” value
Our commitment to you
Unit4 is committed to ensuring equal opportunity for everyone. Together, we continue to build an inclusive culture that encourages and celebrates the diversity of our employees, where they all are seen as a real value to the company. We guarantee a fair consideration for employment, without discrimination. Thats why we make our hiring decisions solid based on merit, qualifications and current business needs. We invite you to be a part of this diversity and join our community!