Principal Application Support Consultant

We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.

Read more on our website about how we transform work and how people feel about it, so our customers and their people can thrive.

We are looking for a Principal Application Support Consultant to join our team in Wrocław, supporting customers across the EMEA and UK regions on the Unit4 ERP platform.

This is a senior, hands-on role. You will play a key role in stablising and strengthening a team that has undergone recent changes, ensuring high-quality support delivery while mentoring colleagues and contributing to continuous improvement initiatives.

Alongside managing complex support cases and escalations, you will help develop team capability through knowledge sharing, training, and coaching, while also gaining exposure to both Unit4 ERP and ERPx through structured learning opportunities.

Key Responsibilities 

• Manage and resolve daily incoming customer support cases across EMEA and UK regions

• Act as a subject matter expert for complex issues and escalations

• Provide guidance and mentoring to team members as required

• Deliver training sessions and support knowledge development within the team

• Take ownership of escalation management, ensuring timely and effective resolution

• Operate within a flat team structure, covering both first-line and advanced support responsibilities

• Balance operational support delivery with strategic contributions such as mentoring and process improvement

• Contribute to special projects and process improvements

• Work across both Unit4 ERP and ERPx, starting with ERP and expanding knowledge via a rotation programme

Must-Have

• Proven experience with Unit4 ERP (essential)

• Strong knowledge of the Financial/Logistics module

• Basic SQL skills (querying, troubleshooting)

• Strong English communication skills (written and verbal)

• Ability to manage both standard support cases and complex escalations

• Willingness to travel to Wrocław office 2–3 times per year

Nice-to-Have

• Advanced SQL knowledge

• Experience in mentoring or coaching colleagues

• Training delivery experience

• Previous experience handling escalations in a support environment

Join Unit4 and be part of one of the most exciting journeys in the cloud ERP software space. We’re a fast-paced, high-growth, people-centric company, delivering enterprise software for a great people experience, and offering our own people a host of benefits and development opportunities. Grow with us At Unit4, we offer:

• a culture built on trust - giving you freedom and autonomy to be successful.

• balance - with our uncapped time off policy, remote working opportunities and Global Wellbeing Days when the whole company can switch off and prioritize well-being.

• talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry.

• a commitment to sustainability - with initiatives such as our Act4Good program, a way for everyone at Unit4 to come together and engage in actions that benefit society and the planet.

• a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all and include Women at Unit4, Pride at Unit4, Mental Health and Access at Unit4, and People of Color at Unit4.

This role may require security clearance required for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history. No worries though – we'll handle it according to local privacy laws and keep your info safe. Questions? Feel free to reach out!

Salary range: 134,938 - 188,526 PLN