Senior UX Researcher

We’re a fast-paced, growth, cloud company, changing the game in ERP for mid-market, people-centric organizations. We’re on a mission to rewrite the ERP software industry.  

We are transforming work into a more meaningful and inspiring experience for people, through software that’s self-driving, adaptive and intuitive; intelligently automating administrative tasks and providing easy access to the answers people need.  

Our cloud-based enterprise software - ERP, HCM, FP&A - all arise from a simple premise:  empower people and give them a better experience so they can spend time on the meaningful, high value work they want to do. 

We are looking for a Senior UX Researcher to join our fast-growing User Experience team. As one of the first Senior UX Researcher at Unit4, you will have a special role in building understanding and empathy for our global customers. You will help us build real connections with customers and bring these insights into product teams across Unit4. You will work with a multidisciplinary team of Product Managers, UX Designers, and Engineers to deliver the best possible experience for our customers. 

The UX Research team guides and informs the company towards designing and building better products and experiences for people using a variety of research methods. Researchers work with teams to incorporate people-centric thinking from problem definition to post-launch iteration. We ask thoughtful research questions, conduct contextual research, frame problems, synthesize insights, evaluate concepts and prototypes, and assist with launches and releases. 

In addition to informing product and UX, we also work on broader internal initiatives to cultivate customer empathy.  

Responsibilities 

• Act independently to lead every phase of a research project (scoping, planning, executing, synthesizing, and reporting).  

• Identify, prioritise and execute on key research activities in collaboration with a multi-disciplinary team of UX Designers, Product Managers and Engineers, and in line with the overall business and product strategy.  

• Translate research findings into recommendations to inform strategy and direction that drives product and experience decisions.  

• Scope and select the best approach to address research project needs in the allotted time. 

• Help shape research best practices, methods, tools, processes, and standards. 

• Provide research expertise and guidance when collaborating with other disciplines. 

• Bachelor's degree in Human-Computer Interaction (HCI), Human Factors, Cognitive Psychology, Behavioural Science, Anthropology, related fields or equivalent practical experience. Master's degree or PhD in a related field preferred.  

• Proficient in English at a business level; other languages are a plus. 

• Experience with field research in a product development context. Hands-on experience scoping and prioritizing research questions, research planning, data gathering, analysis, summarizing, and sharing findings. 

• The ability to identify the best UX research methods and tools to use depending on project objectives and constraints. 

• Experience applying a range of research methods with creativity, resourcefulness, and critical thinking. 

• Example research methods may include observations and in-depth interviewing, usability testing, diary studies, card sorting, and online surveys.  

• Examples of projects where your research insights led to better-informed design decisions (e.g., to guide product roadmaps, strategy decisions, etc.).  

• Experience combining qualitative and quantitative data. 

• The ability to clearly communicate insights and recommendations to different audiences. 

• Proven ability to build relationships between disciplines and cultivate collaboration, especially on distributed and remote teams.