Executive Assistant – Customer Success

We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.

Read more on our website about how we transform work and how people feel about it, so our customers and their people can thrive.

This role is a great opportunity for an aspiring professional who is hungry to understand how our business operates with potential to develop and apply these skills to a future role in other areas within the business.

What you will do:

• You will be the gatekeeper for schedules, with strict diary management, create win-win situations for every meeting and operate across multiple time zones with flexibility.
• Keep your manager well informed of his/her commitments and responsibilities. You will act as a “barometer” for the issues taking place in the environment.
• Properly document decisions, actions items and circulate them to relevant attendees.
• Spend some of your time organizing - Travel logistics for Events, Offsites, Supplier set up, Invoicing, Organizational support and more.
• Booking all travel and process expenses for your execs in a timely manner.
• Ensure that all org chart for the functions you support are regularly updated.
• Organize the full onboarding and offboarding of those reporting into your exec.
• Support in maintaining a “Rhythm of Business” within the Customer Success Org for the year and measure/report progress.
• Ensure cadence meetings include among others, Finance reviews, HR reviews, Marketing alignment and Quarterly Business reviews.  
• Assist (alongside Business Operations) in creating material for All Hands calls and newsletters / internal comms.
• Understand how the forecast and revenue are calculated for the Customer Success organization and help to drive the business to the objectives set.
• Substitute for ERP requests and follow up on awaiting approvals and action where appropriate.
• Ongoing Training and Enablement Needs - Responsible for coordination and facilitation (along with Education4U Team) of general enablement/training needs across your supporting functions.
• Network with internal and external teams. Have a natural ability to communicate with other and be personable.
• Create/enhance team culture.

• 2-4 years of Executive Assistant experience or comparable professional experience
• Fluent in English
• High level of expertise in software such as Microsoft 365 suite, particularly PowerPoint.
• Great verbal and written skills
• Exceptional organizational and time management skills and an ability to multi-task
• Work well under pressure, A positive can-do attitude and work to a consistently high standard.
• Attention to detail: Follow procedures and ensure accuracy in all documentation and data.
• Integrity / confidentiality: Display discretion always, ensuring all sensitive data is kept completely confidential. Demonstrate sound judgment and raise any concerns that may arise.
• Teamwork: Display enthusiasm and promote a friendly group working environment, easily connect and talk with people on different levels.
• Self-motivated but also a team player who can work across cultures with multi-country teams.
• Resourcefulness: Ability to be a problem solver and a creative thinker.
• Love to work in a dynamic and fast paced environment.
• Eager to learn and understand the business' priorities and challenges.
• Available to travel when and if necessary.

Join Unit4 and you’ll be part of one of the most exciting journeys in the cloud software space today. We’re a fast-paced and high-growth people-centric cloud player offering a host of benefits & development opportunities for individuals serious about their career.

• A culture built on trust. That’s why we offer our people an uncapped time off policy and remote working opportunities. We focus on results, not how many days you work or where that work takes place.
• Work, learn & be inspired by some of the best talent in the software space.
• Committed to corporate social responsibility with our Act4Good initiative, our global movement to do good, and a way for everyone at Unit4 to come together and engage in actions that benefit society.
• Diversity4U. Helping our people thrive starts with a safe and inclusive work environment. We launched our Diversity4U program that builds on our “be genuine” value.