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Ripina's story

“We are given the opportunity to pick up new skills and learn. Good all-around support from team mates.”

Why did you choose to do a Customer Success Manager role?

I like to help customers discover new features and drive adoption of our solutions. Moreover, I like to identify and drive new sales opportunities, while demonstrating the value and benefits to the customers.

What attributes does someone need to have in order to be really successful in this position?

To be successful people need to have strong communication skills, show empathy and enthusiasm and have the ability to lead through influence and trust. It’s also important people are willing to learn and adapt with a positive attitude.

What does your typical day looks like as a Customer Success Manager?

I’m continuously engaging with customers via email or Microsoft Teams trying to complete the customer lifecycle of onboarding, adoption, expansion and renewal. Helping customers to leverage business outcomes by realizing value from our software solutions. Partnering with organizations to transform work to be more meaningful and inspiring for their people. Solving complaints and addressing service or product issues to improve the People Experience, enabling them to spend time on meaningful work.

What’s your favorite part about working here?

We are given the freedom to be successful and the opportunity to learn new skills. I also work closely with many colleagues who are always ready to support each other.

What’s the company and team culture like?

Is all about being in business for people.

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