IT Service Desk Engineer - Remote, Canada (Pacific Timezone)

Meet Unit4. We’re a fast-paced growth cloud company, changing the game in ERP for mid-market people-centric organizations. We’re on a mission to turn 40 years of conventional legacy ERP software on its head and re-write the industry.

We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.

We have a fantastic opportunity within Unit4 for a Service Desk Engineer to join us on a remote basis, in Canada.

As an IT Service Desk Engineer you'll be the point of contact for end-users and their operational questions, requests and problems regarding ICT services and applications, including 1st line support and problem solving. 

• Supporting users by telephone, chat, portal or mail in a broad area of IT topics like workstation, applications, telephony and network;
• As the SPOC for end users, analyzing the call or ticket and determines how and with whom it can best being solved;
• Registering, solving, communicating, coordinating and following up incidents and problems;
• Communication with end users and back end departments;
• Preparing and providing information (manuals, explanations, presentation) for users and internal IT usage.

We’re looking for people with the right attitude. A desire to learn and grow. We want great people who want to be part of great teams. 

• 3+ years experience in a similar Service Desk position, with experience in active directory, Office 365 and other Microsoft Technologies

• Flexibility to be 'on-call' once every 2 months

• Excellence communication skills both verbal and written

• Highly service-oriented to ensure a high customer satisfaction.

A chance to participate in the development of a leading global software firm. You have the opportunity to work within an organization, that gives you the freedom and autonomy to be successful. An attractive salary while working in a challenging international environment with enthusiastic colleagues who like to learn from each other.

At Unit4 we invest in your personal and professional growth. We don't focus on how many days you work, we trust you on delivering results - thus, we have an unlimited vacation policy.

There is also time for you to have fun participating in social events organized by our Unit4Fun group, time for solidarity causes with our Unit4Cares group, time for sports with Unit4Moves and time to be conscious about the role of women in technology with our Business Women Network