Company Description
We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.
Read more on our website about how we transform work and how people feel about it, so our customers and their people can thrive.
Job Description
Unit4’s Professional Services team works across our technology and systems to deliver customers’ solutions in our industry verticals. As a Solution Architect, you will have the opportunity to expand your career into the cutting-edge cloud ERP technologies being offered by the organization. The Solution Architect role is very senior and influential in Unit4. You will have the opportunity to get involved in both customer activities pre-/post sales and further enhance our range of products. It is therefore crucial that you understand and can articulate the architectural framework that the portfolio of Unit4 building blocks integrates into with the business and technical processes that need to be executed in the customer application landscape.
Our Unit4 values are important to us and we expect you to be a cultural ambassador and lead through example as well as mentor and support colleagues in their development.
We believe that you are a customer service champion and can develop and maintain senior stakeholder relationships. With your expertise you will focus on the bigger picture, enable our customers and proactively supporting their journey to standardized solutions with a focus on adopting, not adapting. Some travel will be necessary based on customer requirements.
What you will do as part of our Global Solution Architect Team:
Sales engagements
- Understands and can articulate business drivers for purchase of and deployment of Unit4 software including business case and benefit realization
- Work closely with our sales and service engagement team to ensure high quality engagements with our customers
- Build strong relationships with potential customers including ‘C’ level executives and create clear and accurate Statements of Work
Customer onboarding
- Support the sales handover and project onboarding for the wider project team
- Act as architectural/technical oversight and use this to support business change and business architecture design considering the customer application landscape
- Design quality ERP customer solutions that will meet strategic objectives focusing on reducing complexity and costs. In this process we expect you to prioritize requirements and identify opportunities for customer success
- Demonstrate leadership and being a trusted advisor to our customers bringing your experience of cloud industry good practice
- Work closely with the delivery teams to ensure projects meet design, schedule and budget as set out in the initial plan
- Support the Project Manager with risks, issues and change control as applicable
- Quality assure multiple concurrent ERP deployments working closely with project managers, consultants and partners
- Recognize colleagues’ strengths and provide them with ongoing feedback, coaching and mentoring
Post go-live customer engagements
- Work with account managers post go live supporting customers realizing business case benefits and identifying new business opportunities
- Execute customer solution reviews and customer health checks identifying opportunities to expand Unit4 footprint
- Reactive support to customer issues and proactive support identifying long term solutions
Product enhancements and new technologies
- Stay relevant on new technologies, legislations and good practice, sharing this knowledge both internally and external
- Be a trusted member of internal product boards using your expertise to identify improvements to models and functionality
- Attend and present at industry conferences
- Maintain strong relationships and engage with internal stakeholders regarding the future direction of both Unit4 software and our implementation methodology
Qualifications
- Demonstrable experience in managing or delivering successful medium and large-scale ERP application software projects for customers where the project has a significant impact on the customer’s business processes
- Experience of Unit4 ERP software would be an advantage
- A TOGAF qualification would be an advantage
- Experience of working with frameworks such as ITIL
- A broad understanding of the capabilities of software and business solutions
- A broad understanding and experience of delivering technology enabled change
- Strong business acumen and commercial awareness
- Strong business analysis skills, actively anticipating customer requirements and needs
- Strong leadership qualities to influence both Unit4 and customer teams
- Self-starter, with a positive attitude, independent and able to work under pressure to meet assignment deadline
- Bachelor’s degree in a relevant field or equivalent experience
Additional Information
Join Unit4 and you’ll be part of one of the most exciting journeys in the cloud software space today. We’re a fast-paced and high-growth people-centric cloud player offering a host of benefits & development opportunities for individuals serious about their career
- A culture built on trust. That’s why we offer our people an uncapped time off policy and remote working opportunities. We focus on results, not how many days you work or where that work takes place
- Work, learn & be inspired by some of the best talent in the software space
- Talent program for high performers. Each year we provide a platform for high potential talent to accelerate their careers!
- Committed to corporate social responsibility with our Act4Good initiative, our global movement to do good, and a way for everyone at Unit4 to come together and engage in actions that benefit society
- Diversity4U. Helping our people thrive starts with a safe and inclusive work environment. We launched our Diversity4U program that builds on our “be genuine” value
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Our commitment to you
Unit4 is committed to ensuring equal opportunity for everyone. Together, we continue to build an inclusive culture that encourages and celebrates the diversity of our employees, where they all are seen as a real value to the company. We guarantee a fair consideration for employment, without discrimination. Thats why we make our hiring decisions solid based on merit, qualifications and current business needs. We invite you to be a part of this diversity and join our community!