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Posted by
Marina Fernandez Aizpitarte

Company Description

Meet Unit4. We’re a fast-paced growth cloud company, changing the game in ERP for mid-market people-centric organizations. We’re on a mission to turn 40 years of conventional legacy ERP software on its head and re-write the industry.

We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.

We have a fantastic opportunity within Unit4 for a Service Desk Engineer to join us on a remote basis, in Canada.

Job Description

Place in the organization

The Process Manager is part of the Internal Services reporting to the ITSM Team lead.


Purpose of the function

Coordinating, monitoring, testing, optimizing and executing management and processes regarding incidents, changes and configuration management. Create, draft and automate relevant management reports to stakeholders. Taking into account the applicable service level agreements with the customers in order to ensure optimized processes and adequate management and execution of the aforementioned processes so that incidents, changes and problems are dealt with in a timely and correct manner resulting in a satisfied customer and internal department.

In addition, the process manager will communicate about changes and P1 incidents with the end user and other departments within Cloud Ops &IT.

The configuration management role has also the responsibility for maintaining information about Configuration Items required to deliver IT services. To this end to maintain a logical model, containing the components of the IT infrastructure (CIs) and their associations.

The position is Global (remote) and is carried out in day shift but has a standby role for P1 situations during OOO time.  

Output area’s

1.       Support and optimize the configuration management, access management and knowledge management processes and ensuring data quality  

2.       Support and optimize the change management process by recording of processes and procedures and managing the process with external and internal vendors to ensure that changes are communicated and been executed without issues.

3.       Support and optimize all other processes like incident, problem, change management etc.   


Job requirements

1.                   Minimum 1 year of professional experience working in ITSM and CMDB Management

2.                   Prior experience working with the ServiceNow tool

3.                   Analytical skills

4.                   Excellence understanding of the English language in words, writing and listening.

5.                   Be able to work independently but also in a team, self-driving person

6.                   Critical mind and always looking for improvement of processes

7.                   Flexible and doesn’t mind to assist in multiple area’s


Nice to have:


·Experience in IT infrastructure and IT network fields

·Ability to configure and implement new features in the ITSM tool

·ITIL Foundation Certification

Additional Information

A chance to participate in the development of a leading global software firm. You have the opportunity to work within an organization, that gives you the freedom and autonomy to be successful. An attractive salary while working in a challenging international environment with enthusiastic colleagues who like to learn from each other.

At Unit4 we invest in your personal and professional growth. We don't focus on how many days you work, we trust you on delivering results - thus, we have an unlimited vacation policy.

There is also time for you to have fun participating in social events organized by our Unit4Fun group, time for solidarity causes with our Unit4Cares group, time for sports with Unit4Moves and time to be conscious about the role of women in technology with our Business Women Network

Job Location

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Our commitment to you

Unit4 is committed to ensuring equal opportunity for everyone. Together, we continue to build an inclusive culture that encourages and celebrates the diversity of our employees, where they all are seen as a real value to the company. We guarantee a fair consideration for employment, without discrimination. Thats why we make our hiring decisions solid based on merit, qualifications and current business needs. We invite you to be a part of this diversity and join our community!

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