Company Description
We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.
Read more on our website about how we transform work and how people feel about it, so our customers and their people can thrive.
Job Description
As a Product Services Manager you will manage a team of system analysts that act as a bridge between customer support and R&D.
On the top of that you will:
- Overseeing all activities within the team.
- Decision making on tasks and develop the plan to accomplish them.
- Monitoring all tasks and documentation assigned to employees.
- Determining the goals that team members will work toward.
- Deciding on the prioritization of software maintenance to be delivered by R&D developers
- Managing the team operation and admin
- Closely cooperate with Customer Support, Software Engineering teams, Product Management, Escalation Management, and other departments globally to improve product service delivery
- Participating in several parallel IT software projects
- Own, improving and automating processes within IT Service Management systems (ServiceNow, Azure DevOps)
- Using Problem Management as defined within ITIL
- Hotfixing approval
- Functional responsibility for the U4ERP and ERPx software modules in corrective maintenance - Coordinate escalations and approve hotfix deliveries in corrective maintenance
- Providing input and advise in project management and global leadership team forums
- Communicating directly with senior leadership
- Representing Unit4 Product Services and Engineering in customer calls.
Qualifications
- You have overall experience in ERP Products
- You have some experience in people management
- You like to interact with your employees and can make them enthusiastic
- You have good communication and project management skills
- You have clear independent judgement
- Your Local language and English is fluent
- additional languages is a plus
Additional Information
A chance to participate in the development of an international leading software firm. At Unit4, you have the freedom and autonomy to be successful. An attractive salary while working in a challenging international environment. Enthusiastic colleagues who like to learn from each other. At Unit4 we invest in your personal and professional growth. We don't focus on how many days you work, we trust you on delivering results - thus, we have an unlimited vacation policy.
Job Location
Our commitment to you
Unit4 is committed to ensuring equal opportunity for everyone. Together, we continue to build an inclusive culture that encourages and celebrates the diversity of our employees, where they all are seen as a real value to the company. We guarantee a fair consideration for employment, without discrimination. Thats why we make our hiring decisions solid based on merit, qualifications and current business needs. We invite you to be a part of this diversity and join our community!