Company Description
We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.
Job Description
- Providing advanced CRM support to colleagues
- Managing the progression of issues and requests and escalating where necessary
- Determining the cause and solution of issues and requests and documenting them
- Identifying trends and reporting them to the relevant team
- Liaising with third-party software vendors to resolve external issues
- Working closely with business and other application teams on change requests
Qualifications
We’re looking for people with the attitude and a desire to learn and grow. We want great people who want to be part of great teams.
- 2+ years of experience working in service desk area or any other support role
- The ability to troubleshoot issues and identify software bugs
- Experience working with Microsoft Dynamics / Salesforce Sales-Cloud
- Eager to convert into more technical profile, learn technical aspects of the role
- Good English written and verbal communications skills
Additional Information
A chance to participate in the development of a leading global software firm. You have the opportunity to work within an organization, that gives you the freedom and autonomy to be successful. An attractive salary while working in a challenging international environment with enthusiastic colleagues who like to learn from each other.
At Unit4 we invest in your personal and professional growth. We don't focus on how many days you work, we trust you on delivering results - thus, we have an unlimited vacation policy. In addition, you can continue to grow your career into other positions and for example handle the cloud environments for our customers based on Azure infrastructure.
Job Location
Our commitment to you
Unit4 is committed to ensuring equal opportunity for everyone. Together, we continue to build an inclusive culture that encourages and celebrates the diversity of our employees, where they all are seen as a real value to the company. We guarantee a fair consideration for employment, without discrimination. Thats why we make our hiring decisions solid based on merit, qualifications and current business needs. We invite you to be a part of this diversity and join our community!